Returns & Exchanges

At Alternative Brewing, we want you to be completely satisfied with your coffee gear, which is why we offer a 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth and transparent resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return and provide a brief reason.

• 2.
  Prepare Your Package

  Securely pack the items in their original, undamaged retail packaging, ensuring all manuals and accessories are included to qualify for a full refund.

• 3.
  Ship to Warehouse

  Affix the provided shipping label to your parcel and drop it off at any authorized postage location, keeping your tracking number for reference.

• 4.
  Processing and Refund

  Once our technicians inspect the returned brewing equipment, we will process your refund or exchange within 3-5 business days to your original payment method.